Privacy Policy

1. Introduction

Webbrandz ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website webbrandz.net and use our services.

2. Information We Collect

Information You Provide

• Contact information (name, email address, phone number)
• Company name and website URL
• Project details and requirements submitted through our forms
• Support ticket information
• Payment and billing information for contracted services

Information Collected Automatically

• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• IP address (anonymized where possible)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Process and manage support tickets
• Communicate about projects, updates, and service changes
• Improve our website and services
• Comply with legal obligations

4. AI Services & Data Processing

As an AI-powered agency, some of our services involve the use of artificial intelligence and machine learning tools. When processing your project data through AI systems:

• We only process data necessary for the requested service
• Your data is not used to train third-party AI models
• We use industry-standard encryption for data in transit and at rest
• AI processing is performed on secure, access-controlled infrastructure

5. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in delivering our services (hosting, email, payment processing)
• Professional advisors (legal, accounting) as needed
• Law enforcement or regulatory bodies when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for data processing
• Request a copy of your data in a portable format

8. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. Third-party services integrated into our site (such as form providers) may use their own cookies, subject to their respective privacy policies.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Project-related data is retained for the duration of our business relationship and a reasonable period thereafter.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Webbrandz
• Abbotsford, BC, Canada
• Phone: +1 (604) 374-8168
• Email: webbrandz@gmail.com